This is the place for HKL Production Team to gather and clarify all the information regarding our way of collecting, using and sharing our customers’ information, spaced every single time customers interact or put to use our website.
SECTION 1 - TYPE OF INFORMATION COLLECTED FROM CUSTOMER
There are two main types of information that we may collect from customers’ experience when using our website service:
Those that are collected when you are willing to fill in your order.
Those collected automatically based on your behaviour on our website.
If divided by the phases of customers’ experience on our website, information may be put into three main categories.
Information stored as customers visit our website and interact, namely: customers’ IP addresses, cookies, your computers or devices used when browsing (e.g. device and browser type), information on your behaviour on our website (e.g. pages you have viewed, frequency of views and clicks, the geographical location from which you accessed our website (collected based on your device IP), your quizzes or surveys answers (willingly), and information about your internet connection.
Information customers fill in when placing order on our website: customer’s shipping and billing name, contact details, payment and shipping information e.g. your credit or debit card details
Information customers give out when contacting our customer support team: This category includes almost the same information that is collected as they are placing orders, specific documents in forms of text, photos to help clarify customers’ requests.
SECTION 2 - WAYS WE COLLECT INFORMATION FROM CUSTOMER
There are two main methods we may use to collect information from customers, divided based on the level of willingness of customers:
As you are willing to provide it to us: we may collect information when you contact us, when you place an order on our website, sign up for our email newsletter, fill in a quiz, or create a member account on our website.
As you use our website: information will be limitly collected by using cookies and similar technologies only.
SECTION 3 - WAYS WE USE THE COLLECTED INFORMATION
There are two main usage of information that we may offer customers:
The administrative and business activities purpose: such customer information paves the way for us to easier manage your orders as a whole, to later reach out to you about your order details, and to give out the continuous update of orders status. This is the way we try to complete and improve customer experience with not only our products but also with our service.
The purpose of conducting analyses based on customers’ website and order behaviour: it is essential that we are able conduct assessment on your devices used when browsing on our website so that we could improve and optimise both human resources and technical experience for customers. In addition, scanning risk of fraud is also better for not only our own platform but also for customers’ future experience to make the website function well and accessible.
SECTION 4 - WAYS WE SHARE THE COLLECTED INFORMATION
Disclosure of customers’ information to third parties: this is only allowed to the extent that is necessary to run our business, to our service providers, exclusively:
- Enterprise Resource Planning (ERP) Software
- Customer Support Software
- Email Service Providers
- Credit Card Processing Companies
- Cloud Storage Providers; Tax Collection Software and to fulfill any commitment that we may enter into with you, including your orders and where required by law or to enforce our legal rights.
- The sale of customers’ information in any form of commerce is strictly forbidden here in HKL Production customer information process team.
SECTION 5 - THE TIME ALLOWED FOR US TO RETAIN CUSTOMER INFORMATION
We are only allowed to retain customer information until it is unnecessary any longer, specifically by the end of the post-sale service (if required any). Moreover, it is also vital that we take into account every legal obligations that we may incur when providing service, such as:
to maintain records for tax fulfilment purposes, etc. in conjunction with products and services we provide customers
other legal basis we have for using your information such as your consent, performance of a contract with you or our legitimate interests as a business.
SECTION 6 - WAYS WE SECURE CUSTOMER INFORMATION
It is our foremost obligation to protect customer information after the collection and processing required for our business. We may use organizational methods and appropriate technical tools, namely:
Encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology
Encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology
Storing your information on secure servers
Access to your information is only granted to our information process team when and where necessary. They are ensured to be only the most trusted individuals, who have been trained and briefed on appropriate handling of personal information.
SECTION 7 - CUSTOMERS’ RIGHTS TO THE INFORMATION COLLECTED
By placing orders with us, you reserve the following rights:
To access your information and to receive information about its use
To have your information corrected and/or completed
To have your information deleted
To restrict the use of your information
To accept information that you have given to us in a standardized, widely used and machine-readable format ( e.g. a CSV file) and the right to have the information transferred to another data controller (including a third party data controller)
To object to the use of your information
To revoke your consent to our use of your information at any time when we depend on your permission to use or process that data. Please notice that, if you revoke your consent, this would not affect the constitutionality of our use and processing of your details on the basis of your consent until the period when you withdraw your consent.
To complain to a supervisory authority
SECTION 8 - DETAIL OF CUSTOMER RIGHTS TO OBJECT TO THE PROCESSING OF YOUR INFORMATION FOR CERTAIN PURPOSES
Also by placing orders with us, you reserve the following rights:
To object to the use or processing of your information where we use or process it in order to conduct a public interest service for our legitimate interests, including 'profiling' (i.e. evaluating or predicting your actions on the basis of your information) for either of these purposes; and
To object to the use or processing of your information for direct marketing purposes (including any targeting we participate in that relates to such direct marketing).
You may also exercise your right to object to us using or processing your information for direct marketing purposes.
Clicking on the unsubscribe link at the bottom of every marketing email we send to you and following the instructions that will appear in your browser after clicking on that connection.
SECTION 9 - SENSITIVE CUSTOMER INFORMATION
Sensitive consumer information, as has been generally accepted, is hereinafter referred to as information regarding a person who reveals their racial or ethnic origin, political views, religious or philosophical convictions or membership in a trade union, genetic information, biometric information for the purpose in uniquely identifying a person, health information or information concerning a natural person’s sex life or sexual orientation.
From the description, we infer that the only two aspects of the customer information that can be classified as important are: birthday data and skin tone preferences in your account on our website. Both information are entirely voluntary and only obtained on the basis of the express consent of the customer when you open an account on our site and are securely stored on our web servers for use in personalizing our communications with you via email or on-site. Any details stored can be accessed and deleted directly on your account page or by contacting us via customer service. This data is not used in any way , shape or form to make automated decisions other than to customize the website or email material that we think is most important to you.
You are allowed, under any conditions, not to send any other sensitive customer details to us.
The changes may includes two main types: the minor ones and the major ones
SECTION 11 - CHILDREN’S PRIVACY
As we deeply respect the privacy and security of minors online when it comes to children, please accept that we comply with the Children's Online Privacy Protection Act of 1998 (COPPA), which, in accordance with its additional regulations, safeguards the privacy of children while using the Internet.
It is also contrary to our own policy material to communicate or obtain information from individuals under the age of 18. The website is not intended to obtain knowledge of any kind from individuals under that age.
It is also contrary to our own policy material to communicate or obtain information from individuals under the age of 18. The website is not intended to obtain knowledge of any kind from individuals under that age:
First, obtain the required parental permission to use the details immediately
If we can not receive this parental permission, we will remove the details from our servers
If you would like to notify us of our receipt of information on persons under the age of 18, please do so by sending an email to email@example.com.
SECTION 12 - COPYRIGHT, CREDIT AND LOGO